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Effective Date: 15 February 2026
Care Dedication (“we”, “our”, “us”) is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a provider of services under the National Disability Insurance Scheme (NDIS), we ensure that participant information is handled with confidentiality, integrity, and transparency.
We collect personal and sensitive information necessary to provide NDIS support services, including:
Full name, date of birth, address, and contact details
NDIS number and plan information
Health information and disability-related support needs
Emergency contact details
Billing and payment information
Information provided via our website forms or enquiries
Sensitive information (including health information) is collected only with your consent or where authorised by law.
We collect and use your personal information to:
Deliver NDIS support worker services
Develop, review, and manage your support plan
Communicate with you, your family, carers, or representatives
Coordinate with plan managers, support coordinators, and healthcare providers
Meet legal, compliance, and regulatory obligations
Improve our services and website experience
We may disclose personal information to:
The National Disability Insurance Agency (NDIA)
Plan managers and support coordinators
Healthcare professionals involved in your care
Government or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored securely in password-protected systems and secured physical files.
We retain personal information only as long as required to provide services and meet legal obligations.
Our website may collect non-identifiable information such as IP addresses, browser type, and website usage data to improve performance and user experience. Cookies may be used to enhance website functionality.
You have the right to request access to your personal information and request corrections if it is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.
If you believe we have breached your privacy rights, you may contact us. We will investigate your complaint promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Care Dedication
Adelaide, South Australia
Phone: +(61) 481 332 217
Email: info@carededication.com.au
